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Privacy policy

Last updated: (25. 07. 2018)

This Privacy Policy governs the manner in which Surya Djalil, vizualne komunikacije s. p., owned by Surya Djalil (“Surya Djalil s. p.”, “Landescape”, “we”) collects, uses, maintains and discloses information collected from users of the https://land-esc.com or https://www.land-esc.com website (the “Site”, “Website”, “Service”). This privacy policy applies to the Site and all products and services offered by Landescape.

 

Landescape may collect and use Users personal information for the following purposes:

  • To run and operate our Site
  • To improve customer service
  • To personalize user experience
  • To process payments
  • To send periodic emails

 

Information we may collect from you

All personal information saved at the Site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible.

Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

 

The information you give us:
  • Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our Service, searching for a product, placing an order on our Site, entering a competition or promotion, posting material or requesting further services. We may also ask you for information when you report a problem with our Site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • The information you may give us may include your name, address, email address and phone number. 

Please note: We do not store personal payment information such as card numbers etc., and none of the information we receive from you will be shared with any third parties, except the data needed to deliver your goods (your name, address, email address and phone number), which will be passed on to the delivery service.

 

Information we collect about you:
  • Details of transactions you carry out through our Site, including invoicing, collecting payment and of the fulfillment of your orders.
  • Details of your visits to our Site and the resources that you access, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site, products you viewed or searched for, page response times, download errors, length of visits to certain pages and page interaction information.
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

 

Information we receive from other sources:
  • We may receive information about you if you use any of the other websites we operate or the other services we provide.

 

How we use collected information

We may use the information users provide about themselves when placing an order only to provide Service to that order. We do not share this information with outside parties except to the extent necessary to provide the Service. We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. We use information held about you in the following ways:

 

The information you give us. We will use this information:
  • To ensure that content from our Site is presented in the most effective and user-friendly manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may also include responding to comments and queries on our blog or informing you of the outcome of competitions you have entered where you have provided us with your contact details.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our Service.

 

When registering to the Site, you have the option not to receive any information from Landescape. If you are on our mailing list, we will send you a newsletter every once in a while when we have some exciting news such as new product launches, sample sales, and other events. You are able to unsubscribe automatically if you wish to do so.

 

Information we collect about you. We will use this information:
  • To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • As part of our efforts to keep our Site safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you, and to deliver relevant advertising to you.

 

Information we receive from other sources:
  • We may combine this information with information you give to us and information we collect about you.
  • We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

Right of access

Users of the Site have the right to access their personal data and information about how this personal data is being processed. We will provide, upon request, an overview of the categories of data that are being processed as well as a copy of the actual data at no cost.

 

Right to erasure

Users of the Site have the right to request the deletion of all stored personal data about them, except the data needed to adhere to legal compliance.

 

Data portability

Users of the Site can request a digital copy of their personal data.

 

Browser Cookies

Our Site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

Information Protection

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. The data is treated in careful accordance with all current privacy regulations, including the General Data Protection Regulation (GDPR).
 No data that identifies the individual shopper is passed on to any third parties. The only statistical data that is collected and shared with any third parties concerns customer traffic and commercial information. This information is shared with the sole purpose of improving your user experience at land-esc.com.

 

Privacy Policy Changes

Landescape has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Acceptance of Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contact Us!

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to us by email at info@land-esc.com.

Payment policy

Payment Options

We ship worldwide and accept payments from customers all over the world.
Possible methods of payment are:

  • Paypal
  • Direct Bank Transfer

 

Currency

All orders will be processed in the official currency of the European Union – the Euro (EUR, €), VAT exempt, and are correct at the time of entering the information onto the system. The total cost of your order is the price of the ordered products plus delivery.

 

Pricing and Payment

The price of the product (VAT exempt) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of product advised to you is correct.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.

 

Customs Duty

If you order from a country, which is a member of the EU you pay no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point, it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as cause of return.

 

Security

When purchasing on our Site, your financial details are passed through a secure server using the latest 256-bit SSL encryption technology which is the current industry standard. Landescape will never capture or store your payment information.

 

Copyright

The content on this website is protected by intellectual property rights and belong to Surya Djalil, Dajana Jurman-Osip, and Landescape. Any material on the website, including image pictures, designs, and graphics, may not be reproduced, and it may not be used commercially without referring to Surya Djalil, Dajana Jurman-Osip or Landscape.

 

Contact Us!

If you have any questions regarding payment, please contact us at info@land-esc.com.

Shipment policy

Order Turnaround

We aim to dispatch orders within 3–5 business days. All items are MADE TO ORDER and will take a minimum of two weeks to ship. If you need an item by a specific date, please take into account the dispatch and shipping time before placing your order.

Orders going to Slovenian addresses are usually delivered within 1–3 days, but international orders can take up to several weeks to be delivered.

Delivery time for the European Union is within 3–10 working days and within 5–35 working days for the rest of the world after sending (Saturdays, Sundays and holidays excluded).

 

Delivery

Shipping is charged at cost, as it appears on your order.

We ship domestic orders using Post of Slovenia (Pošta Slovenije) and DHL for international orders.

You will be required to sign for your package, so please make sure someone will be in to receive it.

We will happily ship to your home address, but for the fastest delivery, we suggest that you use your business address as there is always someone present to receive your package.

Please take care to enter your delivery address and telephone number correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. We CANNOT control any delays caused by customs.

 

Shipping to Remote Areas

A Remote Area surcharge will be charged for international and domestic shipments to remote areas. DHL Express has defined global remote areas here. In case your delivery address falls under a Remote Area, we recommend you use your business address.

 

Free Shipping

We offer free shipping on orders above 150 EUR.

 

Correct Delivery Information

Please ensure that you supply your full name, correct delivery address (including postal code and country of destination) and telephone number. Unfortunately, we cannot be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.

 

Tracking Number

We provide a tracking number for all international shipments. There is a possibility of short delays, but it does not depend on us. Resending of the same shipments is additionally charged.

 

Duties & Taxes

Please note that if your order is being shipped outside of Slovenia or the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country or the delivery service.

 

Need Help?

We hope that you find the website easy to use, but please feel free to email us if you have any problems.

Thank you for shopping at Landescape!

Returns

We do hope that you’re happy with what you received, but if for some reason you are not, please do get in touch with us immediately. Please contact us by email at info@land-esc.com before returning any goods, and quote your full name, delivery address, order number and a photo of the item. Upon receipt, we will contact you to arrange a refund and to organize the return.

Original and return postage is non-refundable. We can only accept returns for up to 14 days of receiving, providing the item is in its original condition. Items can only be returned if they were purchased from our website.

Once received by us, providing they are in saleable condition, you will be refunded for the full cost of the product(s) as soon as possible to the same account you used to pay for your order. Please note that the refund may take a few days to reach your account (this will depend on individual banking times).

 

Shipping Charges

We do not refund original shipping costs and you will have to cover the cost of return shipping.

We are unable to offer a full refund or exchange for items that are not received back in perfect, saleable condition, so please ensure that they are well packaged and protected before sending. We reserve the right to reduce the refund to reflect any reduction in the value of the returned goods. Unfortunately, we cannot be liable for any damage that may occur in transit, so it is advisable to ensure that any returned items are well packaged and protected before sending.

When sending an item back to us, we strongly recommend using a trackable shipping method so you can track the status of your return shipment and be absolutely sure the items get returned to us. Send the product to SURYA DJALIL, Ob dolenjski železnici 102, 1000 Ljubljana, Slovenia.

 

Damaged Products

We will do our utmost to ensure that your order arrives in perfect condition. However occasionally damages do occur during transit, so in this case please contact us by email at info@land-esc.com within 3 days of receipt to arrange a return. At this point, we will offer you a refund and agree on a cost of return postage.

Unfortunately, we are unable to refund any postage costs that have not been agreed with us in writing prior to sending.

 

Canceling Your Order

If you haven’t completed your order yet, there’s nothing to worry about. You can cancel at anytime by removing the selected item from your cart. If you have already completed your order and want to cancel it, please send us an email to info@land-esc.com immediately! We will cancel your order and refund your money if your order hasn’t been shipped already. If your order has already been shipped and is on its way, you will have to wait for your order to arrive and then send it back to us at your cost. The return address is SURYA DJALIL, Landescape, Tržaška cesta 2, 1000 Ljubljana, Slovenia. We will return your money (without shipping costs) within 2 weeks to your account when the items return.

 

Sale Items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

 

Return Address

Once you have contacted us in writing and we have agreed to the return, please send your returned items quoting your full name, address and order number to the following address:

Surya Djalil
Landescape
Tržaška cesta 2
1000 Ljubljana
Slovenia

It is advisable to obtain proof of postage, as unfortunately we can not be held responsible for any lost packages. In the unfortunate event that the parcel is lost and we do not receive the returned item, we will be unable to offer any refund or exchange.